Customer Reviews

  • review rating 5  Came home from a weekend of camping to a house reaching 90 degrees. After spending all weekend in the sun we were so drained we were excited to, what we thought, was to come home to a nice cool house. So we jumped to our local Facebook page and was recommended to have Custom Air fix our A.C. we called. As most companies are days out they said they would be there either that night or the next day, which was 4th of July mind you. When I didn't hear from them by 6 I figured we would have to wait for the next day but nope!! They called at 10pm saying they were on their way!!!!!!! They fixed our A.C. at 10:20 at night!!! What an amazing two they are!!! Not only do they come at late hours to save us from the heat but they are so nice!! It felt like we have known them for years!!! I can't recommend them enough!!! They dog, cat and the two kids would like to thank them even more!! 5 stars are not enough for these two great people!!!

    thumb Sabrina Forbes

    review rating 5  We have been without AC for years now and were recommended Angie and Rick by my brother and sister in law when we got an outrageous quote on a 1.5 ton AC unit from Western Heating and Air. We called Custom Air Heating & Cooling and they came out the same day (even when we called late in the afternoon) to look at everything and give us a quote. They got us scheduled in ASAP with a significantly less price than the other place. Even if their prices weren't amazing, their custom service is (though their prices are amazing)! Very responsive to phone calls, texts, AND emails. The other place we tried to go to before Custom Air Heating and Cooling didn't even return our voicemail saying that we had wanted to go ahead and put their AC unit in, their loss! Installation was done perfectly and now we're soaking in the cool air. I'm so glad my brother and sister in law recommended them to us and we're already recommending our friends and family to them! My mother in law is getting a bunch of work done through them soon! Such wonderful, down to Earth people with great custom care and affordable pricing...what more could you ask for??

    thumb Kimberly Diaz

    review rating 5  These people are amazing! They came over on Christmas Eve and fixed our heater. I can not thank them enough.

    thumb Chelsie Lynn
  • review rating 5  By far the best and most affordable company to work with. I needed a new heating/cooling system at my house and after shopping around Custom Air offered the best price. Angie and Rick are awesome .

    thumb Nicole Dembi Flonta

    review rating 5  Very professional! Actual price comes right in wuth the quote. Great prices! Accurate assessment of issue and timely resolution. Call them today!

    thumb Sarah White Weintraub

    review rating 5  These guys are the best!!! We found ourselves on a Saturday with our AC not working, called for help, got a call right back and they were able to come out way earlier then they thought they could that same day!!! Thank you so much Angie and Rick!!!

    thumb Joel Fenton
  • review rating 5  Rick and Angie made it out to me in record time and gave my old unit a charge. They explained everything to me and did a great job. Awesome local family business!

    thumb Jason Ianziti

    review rating 5  Thank you custom air for taking good care of us! If you are looking for a company that is honest and knows what they are doing Custom Air is it!!

    thumb Ashley Jenkins

    review rating 5  We loved and appreciated the care they showed us! They were fast, quick, easy and the best price for the valley! Don't wait for 9 fans, call Rick and Angie!

    thumb Ada Reyes
  • review rating 5  I absolutely love this business. Custom Air always goes above and beyond for us! Thank you so much for being a dependable business!

    thumb Sophia Valdez

    review rating 5  We ended up with outrageous power bills at one point (we have all electric since we live away from the city) and we needed our 20-year-old insufficient furnace replaced. Rick & Angie supplied us a new heat pump system that has saved us a TON of money that otherwise would have been utterly wasted!! I have known Angie since high school and our kids are the same ages. Both Rick and Angie are solidly trustworthy and dependable. They will figure out the problem, tell you what the problem is and how they are going to fix it. They are honest and don't try to sell you something you don't need. Strong work ethic is prominently obvious and they work beyond regular hours during busy season which has been a comfort to us (no pun intended ~ haha). We have called them on a few occasions when our system wasn't working correctly and they have fixed it quickly and efficiently every time. One time it was because our filter was plugged and they had us change our filter which took care of the problem and no charge for the advice (over the phone)! Rick & Angie are very friendly people and will not take advantage of anyone. They love what they do, work hard, are great at what they do and it shows! Our family HIGHLY recommends Custom Air Heating & Cooling for all of those reasons and MORE!! Thanks for your dedication, help and friendship over the years! You have obtained us as customers for life!! Keep up the great work!!! 👍🏻👍🏻👍🏻👍🏻👍🏻 FIVE THUMBS UP!!!!

    thumb Suzanne Packer Mickelsen

    review rating 5  Rick and Angie are truly a blessing! Their business is ran on integrity, honesty and experience. They give the big picture of what's going on with your system but if possible, will bandaid the problem. Highly recommended!!

    thumb Colleen Olson
  • review rating 0  What super nice people these two are and very responsible pricing. We can't thank them enough for getting us up and running before the next heatwave strikes. They have earned our business forever.

    thumb Jo Moore

    review rating 5  Rick and Angie's business is at the top of the list for me. They know heating and cooling inside and out and are honest people. I give them the best rating.

    thumb Julie Croft

    review rating 5  My insurance company sent someone out to diagnose and repair my air conditioner. It was not a great experience....the company was rude, uninformative, slow, and very unfriendly. To top it off they diagnosed the problem incorrectly. After mutiple technitions and several days of unsuccessful attempts we were very hot and very frustrated. I called Custom Air Heating & Cooling. They squeezed us in that very day, and came out late in the evening, way past time they should have been working. They spent minimal time diagnosing the problem CORRECTLY and telling us what needed repaired. We were so relieve and very thankful! Custom Air Heating & Cooling was fast, frendly, knowledgeable, and affordable. When the beast that resides in my basement finally gives up and needs replaced I know I will be using them to replace it!

    thumb Heather Seilhamer
  • review rating 5  We just had an amazing experience with Rick and Angie, they just saved the day. They were quick and courteous, found the issue right away and now we have cold AC again! Can't express how grateful my family is, thank you both so much � Highly recommend them.

    thumb Angela Kristine Steele

    review rating 5  Rick is the best when you need ac work done. I trust this company for all my heating and cooling systems.

    thumb Jami Herndon

    review rating 0  November cold out almost as cold in my house , within the hour they fixed the problem and now i'm sitting a toasty warm house. Very professional, courteous and friendly. Would recommend to my friends and family in heart beat. Thank you for returning heat to my home, and fast.. 😃

    thumb Louisa Padgett
  • review rating 5  Rick has saved us twice when our furnace went out.It was in the winter & really cold Both times were late in the evening. Angie got right back to me & Rick came right out and got it running again. Highly recommen Custom Air Hear8ng & Cooling!

    thumb Kim Dillon Obendorf

    review rating 5  Taking it back to a time where your word was all you had. Love working with spit and a hand shake people! Good honest folks, doing good honest work!

    thumb Sharla Wilson

    review rating 5  They were able to fit us in the same day! Efficient, knowledgeable, and really personable (they even put up with my curious daughter asking a million questions and getting in the way).

    thumb Kaytie Powell
  • review rating 5  Custom air serviced our very old heating and cooling system multiple times and gave prompt same day service when our home was either freezing in the winter or too hot in the summer. They were able to fix it and held us off from needing a new system. Rick is honest and hard working and gets the job done right!

    thumb Heather Yadon

    review rating 5  These guys are the Greatest! Came out to our home and worked with us on our old unit very quickly when needed. Installed a new unit that has worked great from day one. Called to make sure all was well. Customer service that you don't find much anymore. Call them if you you need them. We wouldn't call anyone else else!

    thumb Diana Presley

    review rating 5  Great service. Works like new!! The customer is the priority for them.

    thumb Matt Collett
  • review rating 5  Our AC went out in our 7 year old home. But prior to going out our house was struggling to stay cool. CAHC came out and gave us all our options. Because our builder took short cuts our system was using 3 different sizes of components. CAHC explianed all our options, made recomendations and let us make the decision that was best for us. Because they took this time we ended up saving $ on our monthy utilities. I also knew I was supporting a local company that contributes back to the community I lived in.

    thumb Teresa Vander Veen

    review rating 5  Custom Air is awesome! They are always available when we need them and they are happy to help!

    thumb Shannon Cornelius Huyg

    review rating 5  We have had to call them on a few occasions, and they made a way to get to us in last minute emergencys. They will always go the extra mile to make sure you have heat in the winter, and your cool air in the summer. We have a 21 year unit, and they keep it going.

    thumb Sharon Bourasa
  • review rating 0  I had the best experience. My AC went out in the heat of the summer. They came out within a few hours and after ordering parts, fixed my unit by the next day. Outstanding customer service. I highly recommend them. Very pleased with their service!

    thumb Lisa Rambo Thoroughman

    review rating 5  We bought a big AC/Heater for our home and an AC unit for our rental from Custom Air. They are hands down the best prices in town. The owner, Rick Thome, comes out and services and installs the equipment. (One time he was out here at 10 at night.) He has years worth of experience. He does it right and knows what is going on. Before we bought the new unit he came out and helped our old unit limp along until we could replace it. We liked them so much that we recommended them to my two brother-in-laws. They both bought units from Custom Air.

    thumb Heather Gunderson Gray

    review rating 5  Rick and Angie did a new install for the house we built. Excellent work & quality equipment. Honest and straight shooting company. Thanks again!

    thumb Scott Robinson
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